How we collect, use, and protect your personal information
Last Updated: September 9, 2026
We collect information you provide directly when requesting experiences or contacting us, including your name, email address, selected services, and any additional information you choose to share in your inquiry.
We also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, and pages visited. This data helps us understand how visitors use our site and identify technical issues.
Personal information you provide is used to respond to inquiries, process booking requests, communicate about scheduled experiences, and provide relevant information about our services.
We may use your email address to send information about your selected experience, safety briefings, or updates about trips you've booked. We do not send marketing emails unless you specifically opt in to receive them.
We do not sell, rent, or trade your personal information to third parties. Information may be shared with guides assigned to your experience strictly for operational purposes.
We may disclose information if required by law, to protect our rights, or in response to valid legal processes.
We implement reasonable security measures to protect information from unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking inquiries are typically retained for two years after the last contact.
You have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at the email address listed on our contact page.
Our website uses cookies to remember your preferences and analyze site usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled. See our Cookies Policy for detailed information.
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
We may update this privacy policy periodically. Significant changes will be communicated through a notice on our website. Continued use of our services after changes indicates acceptance of the updated policy.
Questions or concerns about this privacy policy can be directed to [email protected].